return policy

Last Updated: November 2025

Thank you for shopping at Floraces.shop.
We want you to be fully satisfied with every purchase you make with us.
If you are not happy with your order, we offer a same-day return policy under the terms below.

1. Same-Day Return Policy

  • You can request a return on the same day of delivery if your product arrives damaged, defective, or not as described.

  • To be eligible, you must contact us within 24 hours of receiving the product through email or WhatsApp.

  • The item must be unused, in its original packaging, and in the same condition that you received it.

2. How to Request a Return

To start a return, please follow these simple steps:

  1. Email us at support@floraces.shop or message us with your order ID, contact number, and reason for return.

  2. Our support team will review your request and confirm pickup instructions.

  3. Once approved, we will arrange a pickup or ask you to ship the product back to our return address.

3. Refund Process

  • After receiving and inspecting the returned item, your refund will be processed within 3–5 business days.

  • The refund will be credited to your original payment method.

  • If the product is used, damaged, or missing parts due to customer handling, the return may be rejected or only partially refunded.

4. Non-Returnable Items

Certain items are not eligible for return, including:

  • Items purchased on clearance or marked “Final Sale”

  • Customised or personalised products

  • Products returned without original packaging

5. Late or Missing Refunds

If you haven’t received your refund within 7 days:

  1. Check your bank account again.

  2. Contact your credit card company or payment provider — it may take additional time for the refund to appear.

  3. If you’ve done all this and still haven’t received it, please contact us at support@floraces.shop.

6. Exchange Policy

If you wish to exchange an item for another product or variation, please contact us within 24 hours of delivery.
Exchanges are subject to stock availability.

7. Contact Us

If you have any questions about returns or refunds, reach out to us:

📧 Email: support@floraces.shop
🏠 Address: 1416 Riverfront St
🌐 Website: https://floraces.shop